How can we help?
Your Account
- How do I create an account?
If it is the first time you are shopping with us, you will be asked to set up an account. To do so, please follow the link by clicking here.
It is easy and free and once you have your account you can:
- Check your new and previous orders
- Request returns or exchanges
- Update your personal information
- Change your password
- Sign up to our reward scheme
- I can't log into my account
This usually happens for two reasons:
Incorrect email
If you have entered your email address incorrectly when creating an account, you will not receive a confirmation email and consequently, your correct details will not be recognised next time you try to sign in. If you think this might be the case, please email us or contact us on Chat with your name and email and we will solve the problem for you.
Forgotten password
If you have forgotten your password enter your email address here to reset it. Please check your spam / junk folder if you have not received an email link within 2 hours.
Alternatively, you can email us or contact us on Chat with your name and email and we will reset your password for you.
- What is Childrensalon Rewards?
Childrensalon Rewards is an exclusive loyalty programme for our customers, which allows you to earn Points as you shop. As you reach higher levels, you can enjoy exclusive rewards, including complimentary services, early access to sales, unique offers and more. For more information please visit our rewards page.
