How can we help?
Orders
- How do I track my order?
Once your order has been shipped, you will receive an email with your tracking number so that you can check progress with the relevant courier.
Please contact us on our Chat if you do not receive your tracking number or are worried about the tracking that is showing for your order.
- Can I leave items in my shopping bag and are they reserved?
If you have an account with us and you are shopping after you logged in, the items will stay in your shopping bag after you log out. However, please note that this does not mean that the items have been reserved for you. Until you check out, the products are visible to all customers and available for purchase by anyone.
- Can I reserve an item and order it later?
- Do you offer gift wrapping?
Yes, we offer a Gift Wrap service using our signature boxes that have been created using sustainable and recyclable materials. You can see an example of our gift wrap below.
You can simply click to add Gift Wrap in your Shopping Bag, select the items you want gift wrapped together and add your personal message.
- How do I know you have received my order?
We send an email confirmation for every order and it should be with you within 10 minutes. If you do not receive it please check your spam/bulk folder and if you still cannot find it, please contact us.
If you are a registered customer, you will be able to login to your account and view the status of your order and any comments or emails we have sent you.
- Can I change items on my order?
We like to send out orders to our customers very quickly and we will do our best to assist you.
Please contact us in one of the following ways to ensure we get to your request as soon as possible:
1. My accounts -> my orders -> select order -> scroll down to Customer Service at the bottom of the page -> write a comment.
Please note that by adding a comment your order will be stopped, which may delay the dispatch of your order.2. Contact us by Chat or phone.
UK: 01892 779 110
International: +44 1892 779 110
Australia: 02 8310 9990
USA: +1 646 400 6655
Japan: 03 4579 0677 91103. Email info@childrensalon.com (it may take us a little longer to respond to emails, please contact us if you have not had a response within 24 hours).
- Can I change my address after placing an order?
Please let us know immediately if you have made a mistake with your address so we are able to change it for you.
Once your order has been dispatched, we cannot redirect it to a different address.
1. My accounts -> my orders -> select order -> scroll down to Customer Service at the bottom of the page -> write a comment.
Please note that by adding a comment your order will be stopped, which may delay the dispatch of your order.2. Contact us by Chat or phone.
UK: 01892 779 110
International: +44 1892 779 110
Australia: 02 8310 9990
USA: +1 646 400 6655
Japan: 03 4579 0677 9110
3. Email info@childrensalon.com (it may take us a little longer to respond to emails, please contact us if you have not had a response within 24 hours).
Please note that shipping addresses for orders placed through KLARNA, Apple Pay, Google Pay and PayPal cannot be altered.
- Is it safe to order online?
We guarantee that your payment and personal data will always be kept 100% private and secure. All personal data is securely encrypted and protected with SSL (the industry standard for securing data on websites).
You can confirm SSL is being used by looking for the small padlock symbol on your webpage (check the bottom or top corners).
Plus, our website address will show an additional "S" after http:// when SSL is enabled and protecting your data. We never see or store your credit card number on our website; all payment cards are processed by our Bank and not by Childrensalon.
- Can I combine orders from Childrensalon and Childrensalon Outlet?
Unfortunately, no, Childrensalon and Childrensalon Outlet orders cannot be combined.
